5 Star Reviews
Free Delivery Over £30
Naturecan Product Range
Sustainability

FAQs

Order 

How do I place an order?

You can place the order directly from our website. We accept various payment methods. If you have difficulty placing the order, please contact our customer service team. Our team will assist you with your order. 

Why is my voucher / promo code not working?

Please check that there is no spelling error and that you are not trying to use more than one code per order and that your item is valid for the promo code. 

I placed a wrong order, can I amend it?

If you placed a wrong order, whether it is the wrong product or wrong discount code applied, you can contact our customer service team here. We can amend the order for you if it has not been shipped. Please note that we are unable to amend the orders or refund when your order has been shipped. 

Can I change my delivery address?

If you would like to update your delivery address, please let us know as soon as possible and we will do our best to update it for you. However, if your order has already been dispatched, we will need to check with our courier to see if it is possible, delivery address changes after the item has been dispatched is not guaranteed to be successful.

I have received a wrong item. What should I do?

We are sorry to hear that you have received a wrong item. Please contact our customer service team. We will look into what went wrong and let you know the next steps. 

I have received a damaged item. What should I do?

We are sorry to hear that the item was damaged. All damaged items reported within 5 days of receipt can be returned for a full refund or replacement. Please contact our customer service team, we will look into the order. 

Delivery

How long does it take to deliver?

Orders within the UK which are placed from Monday to Friday before 3pm can opt for next working day delivery. Orders on standard shipping are delivered within 1-3 working days. Delivery times for orders to other countries may vary. Please visit our delivery page for full details.

What is the delivery charge?

We offer free tracked standard delivery on all UK orders above £30. For orders less than £30 we charge £2.99. Delivery prices for orders to other countries may vary.

How will I know when my order has been dispatched?

You will receive an email as soon as your order is on its way.

Do you deliver internationally?

Yes, we deliver to over 200 countries worldwide. We also have over 40 localised websites from which you can place your order in local currencies. Please read the local regulations before purchasing the products as your shipping destinations may have different importation regulations. 

Returns & Refund

Do you offer return services?

Yes, we offer a "no-quibble" 14-day guarantee for all items returned unused and in the original condition and packaging. 

Damaged items - all damaged items reported within 5 days of receipt can be returned for a full refund or replacement. 

How do I return an item?

Please contact our customer service team here and we will inform you of the next steps. 

Are there any charges for returns?

You are responsible for any return shipping charges if the item is not damaged. 

How soon will I get my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed and a credit ill automatically be applied to the original method of payment within 3-5 business days. 

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